Motorola Moto E5 Plus (XT1924-8) APN Fix Firmware (Flash File) All Android Version
This model is a variant of the Motorola Moto E5 Plus. Like the Moto G6 Play, it is well known for its large battery and big display, but it targets a slightly more affordable segment.
Below are the important specifications and details of this variant:
📱 Main Specifications
- 📺 Display: 6.0-inch IPS LCD with 720 × 1440 pixels resolution
- ⚙️ Processor: Qualcomm Snapdragon 425 (Snapdragon 435 in some regions)
- 🔋 Battery: 5000 mAh high-capacity battery with long-lasting performance
- 📸 Camera: 12 MP (f/2.0) rear camera and 5 MP or 8 MP front camera
- 💾 Memory & Storage: 2 GB / 3 GB RAM with 16 GB / 32 GB internal storage
✨ Key Features
- 🔋 Big Battery: The 5000 mAh battery makes it ideal for users who do not want to charge their phone frequently.
- 🎨 Design: The back panel is made of polymer (plastic) but has a glass-like finish. The fingerprint sensor is placed on the back inside the Motorola “M” logo.
- 📡 Network Variant: XT1924-8 is usually designed for specific regions such as North America or carriers like Cricket Wireless.
📡 Moto E5 Plus XT1924-8 APN Locked / Grayed Out Issue
On the Motorola Moto E5 Plus (XT1924-8 – Sprint/Verizon), APN settings often become locked or grayed out after a firmware update or factory reset. As a result, mobile data does not work.
There are two proven ways to fix this problem:
- 🖥️ Using ADB commands (no firmware flashing required)
- 📦 Flashing a special APN fix or carrier configuration file
🔧 Method 1: Fix APN Using ADB Commands (Without Flashing)
This method is recommended if the phone powers on normally and you only want to enable APN editing.
- 📱 Enable USB Debugging on the phone
- 🖥️ Install ADB on your PC
- ⌨️ Open Command Prompt and connect the phone
adb shellAdd a new APN manually using the following command:
content insert --uri content://telephony/carriers \
--bind name:s:"Mobile Data" \
--bind numeric:s:"12345" \
--bind type:s:"default,supl"✅ This will create a new APN entry that you can later edit from network settings.
📦 Method 2: APN Fix Firmware / XML File (Permanent Solution)
This method uses a special carrier configuration file that removes Sprint/Verizon APN restrictions and enables the hidden carrier menu.
Requirements:
- 🧩 Motorola USB Drivers installed
- 🛠️ RSD Lite or Fastboot tools
- 📄 APN Fix file (carrier.xml or oem.img)
⚡ Flashing Procedure (Generic)
- 🔌 Power off the phone
- 🎛️ Boot into Fastboot Mode (Power + Volume Down)
- 🖥️ Connect the phone to PC
fastboot erase modemst1
fastboot erase modemst2
fastboot flash oem oem.img📌 Flash the oem.img only if it is specifically made for APN unlock.
⚠️ Important Notes
- ❗ Firmware build number must match the XT1924-8 version
- ⚠️ Flashing the wrong file may cause bootloop or no service
- 📶 Always back up modem and EFS data before flashing
📝 Knowing the exact Android version and build number helps in selecting the correct APN fix file and avoids network issues.
📋 InfinityBox AST Method (Step-by-Step)
🛠️ Moto E5 Plus XT1924-8 APN Fix Using InfinityBox AST (Android Service Tool)
Fixing the APN locked or grayed-out issue on the Motorola Moto E5 Plus XT1924-8 (Sprint/Verizon) is much easier using InfinityBox AST, as it provides built-in service options.
The main purpose of this method is to unlock the Carrier Hidden Menu, allowing manual APN editing.
📱 Phone Preparation
- ⚙️ Go to Settings → About Phone
- 👆 Tap Build Number 7 times to enable Developer Options
- 🐞 Enable USB Debugging
- 🔌 Connect the phone to PC in normal ON mode
🖥️ AST Tool Configuration
- 🚀 Run InfinityBox AST Tool
- 📂 Open the Motorola tab
- 📱 Select model XT1924-8 (Moto E5 Plus)
🔓 APN Fix Process
- 🧰 Go to Service or Extra section
- ✅ Click Enable APN Edit or Fix APN
- 🔐 If available, click Sprint / Verizon Unlock
AST will automatically use ADB to modify carrier configuration files and remove APN restrictions.
⚙️ Special Method (If Button Does Not Work)
- 🧪 Open the Shell tab inside AST
- 🔄 Use Carrier Reset or Update Config option
🧑💻 Alternative Manual Shortcut (Inside AST)
If the direct fix fails, open the ADB Terminal inside AST and run the following command:
adb shell am start -n com.android.settings/.Settings$DevelopmentSettingsActivity📌 This command opens a hidden settings menu where network and carrier options can be toggled.
✅ Final Steps (On Phone)
- 🔁 Reboot the phone after AST process completes
- ⚙️ Go to Settings → More → Cellular Networks
- 📡 Open Access Point Names (APN)
- ➕ Tap the + icon and add your network APN (Jazz, Zong, Telenor, etc.)
🎉 If the process is successful, the APN option will no longer be grayed out and mobile data will work normally.
🔓 Moto E5 Plus XT1924-8 APN Fix (Non-Rooted Phone)
On a non-rooted Motorola Moto E5 Plus XT1924-8 (Sprint / Verizon), the most effective way to fix the APN locked or grayed-out issue is by bypassing the Carrier Hidden Menu.
Since you are using InfinityBox AST, follow the methods below to trigger internal configuration menus and unlock APN editing.
🥇 Method 1: ADB Mode (Most Successful – No Root)
This method uses ADB (Android Debug Bridge), which is already built into InfinityBox AST.
- 🔌 Connect the phone to PC (USB Debugging must be enabled)
- 🧰 Open InfinityBox AST
- 🖥️ Go to ADB / Terminal tab
- ⌨️ Paste and run the following command
adb shell am start -n com.test.ggsc/.Main📌 Result: A hidden carrier menu will appear on the phone screen. From there, you can manually select or add APN settings.
🛠️ Method 2: AST “Fix APN” Button (No Root)
Newer versions of InfinityBox AST include a dedicated APN fix option that works without root access.
- 📂 Select Motorola in AST
- 🧪 Open the Service tab
- ✅ Click Enable APN (No Root) or Repair Network
🔁 The tool will reboot the phone once and apply temporary permissions to unlock the APN menu.
⚡ Method 3: Config XML / Fastboot Method (No Root)
If ADB methods fail, Fastboot mode can be used to reset carrier configuration. Root is not required.
- 🔻 Power off the phone
- 🎛️ Boot into Fastboot Mode (Power + Volume Down)
- 🔌 Connect phone to PC
- 🖥️ Run the following commands
fastboot oem config carrier vzw
fastboot oem config carrier sprint
fastboot erase modemst1
fastboot erase modemst2📌 Restart the phone. In many cases, APN editing becomes available after this process.
🧩 Small Trick (If Nothing Works)
This workaround often succeeds on XT1924-8 devices when software tools fail.
- 📱 Insert any active SIM card
- 📥 Install Shortcut Master (Lite) from Play Store
- 🔍 Search for the activity below inside the app
com.motorola.settings.network.ApnSettings🚀 Launch this shortcut to directly open the hidden APN editing screen.
✅ Final Check
- ⚙️ Go to Settings → Mobile Network → Access Point Names
- ➕ Add your carrier APN (Jazz, Zong, Telenor, etc.)
- 📡 Enable mobile data and test connectivity
🎉 This entire guide works on non-rooted Moto E5 Plus XT1924-8 devices and is safe if followed correctly.
🔓 Motorola Moto E5 Plus XT1924-8 Bootloader Unlock Using CM2 AST
To unlock the bootloader of the Motorola Moto E5 Plus XT1924-8, you must use CM2 (Infinity-Box) AST – Android Service Tool. Keep in mind that Motorola devices cannot be unlocked with a single click.
⚠️ An official Unlock Key from Motorola is required, which is generated through Motorola’s official bootloader unlock website.
🧰 Step 1: Get Unlock Data via CM2 AST
- 🔻 Power off the phone
- 🎛️ Boot into Fastboot Mode (hold Power + Volume Down)
- 🔌 Connect the phone to PC
- 🚀 Open InfinityBox AST Tool
- 📂 Go to the Motorola tab
- 📱 Select XT1924-8 or Generic Moto
- 📄 Click Get Unlock Data or Read Bootloader Data
📋 The tool will display a long unlock string. Copy this code carefully.
🌐 Step 2: Get Unlock Key from Motorola Website
- 🔗 Visit the Motorola Official Bootloader Unlock Page
- 🔐 Log in with your Motorola account
- 📋 Paste the unlock string you copied from AST
- ✅ Click “Can my device be unlocked?”
📧 If the device is eligible, Motorola will send a 20-character Unique Unlock Key to your email address.
⚙️ Step 3: Final Bootloader Unlock via AST
- 📱 Keep the phone in Fastboot Mode
- 🧰 Return to InfinityBox AST Tool
- 🔓 Click Unlock Bootloader
- 🔑 Enter the Unlock Key received by email
- ✔️ Confirm the process
🎉 Result: The bootloader will be unlocked, and the phone will automatically factory reset and reboot.
⚠️ Important Information (Caution)
- 🧹 Data Loss: All user data will be permanently erased
- 🛡️ Warranty: Bootloader unlock voids official warranty
- 📵 Sprint / Verizon Limitation: Some XT1924-8 variants are not eligible
❌ If Motorola’s website does not generate a Unique Unlock Key, that specific device cannot be unlocked, especially carrier-locked Verizon models.
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Motorola Moto E5 Plus (XT1924-8) APN Fix New Trick 2025 | XT1924-8 APN Fix 2025 | Shakeel File
While we strive to provide working and tested files, we do not take any responsibility for any damage to your device during the process. Please proceed at your own risk and ensure you have a backup of your data before flashing or installing any software.
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